Return & Refund Policy

Return & Refund Policy

At ylstrading, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase (order number or receipt) is required.

To initiate a return, please contact our support team with your order details and reason for return. We will provide you with return instructions.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-returnable at the time of purchase.
  • Perishable goods or items with hygiene seals that have been opened.
  • Customized or personalized products.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days to your original payment method.
  • If rejected, we will contact you with the reason and return the item to you.

Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you received a defective or damaged item, we are happy to exchange it for the same product. Please contact us within 7 days of receiving your order with photos of the damage, and we will arrange a replacement at no additional cost.

Late or Missing Refunds

If you haven't received your refund after 7 business days, please:

  1. Check your bank account or payment method again.
  2. Contact your credit card company or bank, as processing times may vary.
  3. If you have done the above and still have not received your refund, please contact us and we will investigate further.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to reach out to our customer support team. We are committed to resolving any issues promptly and fairly.